jadbaj Privacy Policy — Your Information Is Safe
Your personal information at jadbaj is kept with the highest level of protection. This policy describes in detail what information we collect, how we use it, and how we keep it secure.
Last Updated: January 2026. Before reading this privacy policy, please note that by using the jadbaj platform you are giving your consent to all the terms set out in this policy.
1. Introduction and Scope of Policy
jadbaj ("we", "our", or "platform") operates a safe and reliable online entertainment and betting service for users based in Bangladesh. We place the highest importance on the privacy of our members and always act responsibly in storing and processing your personal information.
This privacy policy ("policy") applies to the jadbaj website, mobile application, and all related services. When you register on our platform, log in, or use any service, you consent to the collection and use of your information under the terms described in this policy.
This policy should be read together with our Terms and Conditions and Responsible Gaming Policy. If any conflict arises, this privacy policy will apply.
2. What Information We Collect
jadbaj collects only the information that is necessary for the smooth operation of our services. The types of information we collect are listed by category below.
2.1 Information You Provide Directly
At the time of registration you provide your full name, date of birth, email address, and mobile number. This information is used to verify your account and for security purposes.
During deposits and withdrawals, your bKash, Nagad, Rocket, or Upay account number, bank account details, and transaction information are collected. This information is used solely for payment processing.
Where applicable, national identity card (NID) or passport information may be collected. This is part of the Know Your Customer (KYC) process and is essential for preventing fraud.
2.2 Information Collected Automatically
- IP address and device identity (device ID, operating system, browser type)
- Session logs — how long, when, and how you used the platform
- Gaming activity — bet amounts, play history, win and loss records
- Browsing information collected through cookies and similar tracking technologies
- Location information (at a general country/division level, not precise GPS)
3. How Your Information Is Used
jadbaj uses your information only for lawful and necessary purposes. The main purposes for which we use your information are described below:
| Purpose | Description | Basis |
|---|---|---|
| Account Management | Creating, verifying, and managing your account; ensuring login security | Contractual necessity |
| Payment Processing | Completing transactions through bKash, Nagad, Rocket, Upay, and bank transfers | Contractual necessity |
| Fraud Prevention | Detecting unusual activity and preventing fraudulent transactions | Legitimate interest |
| Responsible Gaming | Identifying signs of addiction or excessive play and providing support | Legitimate interest and protection |
| Customer Service | Resolving your issues and providing support through 24/7 live chat | Contractual necessity |
| Service Improvement | Fixing platform errors, adding new features, and improving the experience | Legitimate interest |
| Advertising and Communication | Informing you about offers, bonuses, and updates with your consent | Consent |
4. Cookies and Tracking Technologies
jadbaj uses cookies and similar technologies to improve your browsing experience and to ensure the platform functions correctly. Cookies are small data files stored on your device.
Necessary for the basic functioning of the platform. Used to maintain login sessions, carry out security checks, and save preferences. These cannot be disabled.
Used to understand how you are using the platform. This information helps improve our services. You have the option to disable these cookies.
Used for your language preferences, display settings, and personalised experience. Disabling these may limit some features.
Used to show relevant offers and promotions. These are only active with your consent and can be disabled at any time.
You can manage cookies by changing your browser settings. Please note that disabling essential cookies may prevent the jadbaj platform from working properly.
5. Sharing Your Information with Third Parties
jadbaj never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in a limited way in the specific circumstances below:
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to verify transactions.
- Technology Partners: Game providers (PG Soft, Pragmatic Play, JILI, Spribe, and others) may receive limited information to manage gameplay.
- Security and Fraud Prevention: Necessary information may be shared with cybersecurity and fraud detection organisations.
- Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a competent authority.
- Business Succession: In the event of a company merger or acquisition, the new authority will process information under this policy.
All third-party partners are contractually bound to follow our privacy standards and may use your information only for the specified purposes.
6. Data Protection and Security
jadbaj uses industry-standard, up-to-date security technologies to keep your information secure. Our security infrastructure is organised in the following layers:
All communication between your browser and our servers is secured through 256-bit SSL encryption. No one can intercept data in transit.
Sensitive information stored on our servers (passwords, financial details) is protected with strong encryption algorithms. Passwords are never stored in plain text.
An automatic verification process is triggered on suspicious login attempts. Your identity is confirmed by sending an OTP to your mobile.
Our servers are located in secure data centres and are protected by firewalls and intrusion detection systems. Regular security audits are conducted.
Access to your information is strictly limited. Only authorised staff can view information when necessary, and every access is logged.
Your information is backed up regularly so that no data is lost in the event of a technical problem. Backups follow the same security standards.
7. Data Retention Period
jadbaj does not retain your information beyond what is necessary. The retention period depends on the type of information and legal requirements:
- Account Information: Retained while the account is active. Kept for the minimum required period after the account is closed.
- Transaction Records: Financial transaction information is retained for the period required by applicable regulations.
- Gaming Activity: Retained for the period necessary for responsible gaming monitoring and dispute resolution.
- Communication Logs: Support tickets and chat history are retained for a set period to ensure service quality.
Once the retention period ends, your information is securely deleted or anonymised in a way that prevents you from being identified.
8. Your Rights Regarding Your Information
jadbaj respects your right to privacy. You can exercise the following rights regarding the information we hold about you:
You can request to find out what information we hold about you and to receive a copy of it.
If any of your information is incorrect, you can request that it be corrected. Many details can be updated directly from your account settings.
In certain circumstances you can request that your information be deleted. However, some information may need to be retained due to legal obligations.
You can object to marketing communications and certain types of data processing, and withdraw your consent.
You can request a copy of your information in a machine-readable format, which can be used with another service.
In certain circumstances you can request that the processing of your information be temporarily restricted.
To exercise these rights, contact our support team via 24/7 live chat or by email. We will respond to your request within a reasonable time.
9. Protection of Minors
jadbaj is a 21+ platform. We do not knowingly collect information from anyone under the age of 21. Age verification steps are taken at the time of registration.
If for any reason a person under the age of 21 has created an account, please contact us. We will immediately delete that account and all associated information.
If a parent or guardian believes their child is using our platform, please notify our support team immediately. You can find more details on the Responsible Gaming Policy page.
10. Changes and Updates to This Policy
jadbaj may change or update this privacy policy from time to time. This policy may be revised due to service improvements, changes in law, or business requirements.
For significant changes, we will:
- Send a notification to your registered email
- Display a notice on the platform
- Update the "Last Updated" date at the top of the page
If you continue to use the platform after the changes, it will be assumed that you have consented to the new policy. If you object to any change, you may request that your account be closed.
Previous versions of this policy will be provided upon request.
11. Contact Us
If you have any questions about this privacy policy, wish to make a request regarding your information, or have any concerns, please contact us.
Privacy Contact
24/7 Live Chat Support
Get instant help in Bengali — any day, any time
Email
[email protected]
For privacy-related requests, write "Privacy Request" in the subject and send
We usually respond to your requests on business days. Requests regarding legal rights are addressed within the applicable time limits.